mcw 18's Privacy Policy

This Privacy Policy ("Policy") sets out the terms governing the collection, processing, and protection of information between the mcw 18 platform ("Platform", "we", "our") and each member who uses this platform ("you", "user"). Our Terms and Conditions and this Privacy Policy complement each other and both apply equally to the use of mcw 18's services.

By creating an account or browsing our platform, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please refrain from using our services and contact our support team with any questions.

1 What Information We Collect

mcw 18 collects the following types of information in order to operate its services properly and improve the user experience:

1.1 Information You Provide Directly

Information you provide directly at the time of account registration, identity verification, or when receiving support services:

• Full name and date of birth (for age verification — only members aged 21+ may use the services)
• Valid email address and mobile number
• National ID card or passport number (when identity verification is required)
• Transaction details associated with bKash, Nagad, Rocket, Upay, or a bank account
• Any preferences or contact information you provide

1.2 Automatically Collected Information

Certain technical information is automatically recorded while using the platform:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Session duration, page visit patterns, and click data
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may receive limited information from legitimate third-party service providers. Applicable law is always observed in such cases.

2 Purpose of Using Information

mcw 18 uses collected information only for specific, lawful, and transparent purposes. Those purposes are detailed below:

2.1 Account Management and Service Delivery

This information is used to create accounts, verify identity, process deposits and withdrawals, and ensure the security of members' accounts. Collected information is also required for issuing bonuses and managing VIP membership.

2.2 Security and Fraud Prevention

Technical information is analysed to detect and prevent unauthorised access to accounts, the creation of multiple accounts, or attempts at money laundering.

2.3 Customer Support

Our 24/7 live chat and email support team may view account-related information in order to resolve members' issues quickly and effectively.

2.4 Platform Improvement

By analysing user behaviour, we continuously improve the platform's functionality, game layout, and overall experience.

2.5 Promotional Communications

With your consent, mcw 18 may send information about various offers, bonuses, or new services via email or SMS. You may opt out of these communications at any time.

3 Data Storage and Security

To ensure the security of your information, mcw 18 employs industry-standard technical and administrative measures.

3.1 Encryption and Secure Connections

All data transfers are encrypted using SSL (Secure Socket Layer) technology. Sensitive information such as passwords and financial details is stored using AES-256 encryption.

3.2 Access Controls

Only authorised staff may view members' information, and only when required for specific work purposes. All access is logged and reviewed regularly.

3.3 Data Retention Period

Information may be retained for as long as your account is active and, after account closure, for the period necessary to meet legal obligations. Once the required period has passed, information is deleted securely.

4 Sharing Information with Third Parties

mcw 18 never sells your personal information or rents it out for advertising purposes. However, information may be shared with selected parties in the limited circumstances below:

4.1 Service Provider Partners

The minimum necessary information is shared with trusted partners involved in payment processing (such as managing bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technology infrastructure management. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Relevant information may be provided to authorities in order to comply with court orders, lawful government requests, or applicable law in the course of investigations.

4.3 Business Changes

In the event of a future merger, acquisition, or change in business structure, user information may be transferred to the relevant parties. In such cases, the terms of this Privacy Policy will remain in force.

5 Cookies and Tracking Technologies

The mcw 18 platform uses cookies and similar technologies. Cookies are small text files that store browser session information.

5.1 Essential Cookies

These cookies are necessary for the platform's basic functionality — such as maintaining login status, security verification, and form protection. There is no option to disable these cookies.

5.2 Functional Cookies

These cookies are used for the user's language preferences, device settings, and personalised experience.

5.3 Analytical Cookies

These cookies are used for statistical analysis to understand which parts of the platform members use most. This information does not identify any individual — it is entirely statistical.

You can delete cookies or stop accepting new cookies at any time from your browser settings. However, disabling certain cookies may limit specific platform functionality.

6 Your Rights and Controls

You have certain fundamental rights over your own information that mcw 18 respects:

6.1 Right to Access Information

You have the right to know what information we hold about you. This information can be requested by logging into your account or through the support team.

6.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. Our support team is available 24/7 in both Bengali and English.

6.3 Request to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may be obliged to retain certain information for legal obligations or dispute resolution purposes.

6.4 Opt Out of Marketing Communications

You can stop receiving such communications by using the opt-out link at the bottom of any promotional email or SMS, or by informing the support team. Account-related important messages will continue to be sent.

7 Minors and Age Restrictions

All mcw 18 services are intended solely for persons aged 21 or over. We do not knowingly collect any personal information from persons under the age of 21.

Date of birth is verified at registration, and if it later becomes known that an account holder is under 21, their account will be closed and all collected information will be deleted. Our detailed policy on responsible gaming can be found in our Responsible Gaming Guidelines.

8 International Data Transfers

Although mcw 18 primarily serves users based in Bangladesh, information may be stored on servers in various countries due to technology infrastructure requirements. Regardless of where information is transferred, the standard of protection described in this Privacy Policy is maintained.

Appropriate contractual protections are ensured for data transfers, and the receiving party is obliged to provide the same level of protection.

9 Policy Changes and Updates

mcw 18 reserves the right to modify or update this Privacy Policy from time to time. For any significant changes, we will notify members via their registered email address or through a notice on the platform.

Continued use of the platform after a revised policy has been published will be considered acceptance of the new terms. We therefore recommend visiting this page regularly to review the latest version. To learn more about us, visit our About Us page.

10 Contact and Complaints

If you have any questions, comments, or complaints regarding this Privacy Policy, please contact our support team:

• Live Chat: Use the chat button on the platform for direct 24/7 support
• Email: [email protected]

Our support team is able to assist in both Bengali and English. For quick answers to common questions, you can also visit our Frequently Asked Questions (FAQ) section.

We take all complaints seriously and endeavour to resolve them as quickly as possible.